Terms & Conditions

PRICE QUOTES
Price quotes for travel are not guaranteed until reservations are confirmed with full passenger names and deposit payment. Quotes on airfare are not confirmed until paid in full and can change without notice. All prices are subject to change without notice and are subject to availability.

Unless otherwise noted price quotes typically do not include airfare, gratuities, meals, telephone calls, resort fees, incidental items, souvenirs, airport transfers, or travel insurance.

PAYMENTS
Payment schedules are set forth by the individual suppliers and due on the dates specified. Failure to pay on time can result in automatic cancellation by the supplier, and can lead to the forfeiture of prior payments.

All major credit cards are accepted unless otherwise noted by suppliers.

REVISIONS, CANCELLATIONS, AND REFUNDS
Revision, cancellation, and refund policies vary by supplier. Supplier cancellation fees can be up to 100% of the trip cost. No-shows are nonrefundable.

Refund restrictions and policies for unused travel or vacation components vary and are subject to applicable rules of each supplier. Insurance premiums, airfare and some supplier fees are nonrefundable. Please inquire about supplier refund policies at the time of booking.

Journeys By Steve may impose a cancellation penalty in addition to any supplier penalties. This penalty is $25 per person minimum, up to 10% of the total travel package. Cancellation penalty information will be quoted at the time of booking, and included in confirmations or invoices after bookings are completed.

Other restrictions may apply.

Travel insurance may be purchased, which may cover cancellation for covered reasons as outlined in the insurance policy. Insurance policies vary with differing exclusions (such as pre-existing medical conditions, work related issues, change of mind, etc.).

REQUIRED IDENTIFICATION
Photo identification is required for all travel. Passports are required for international travel and some countries require a visa. Travelers will not be permitted to depart without the proper identification.

Please check with the U.S. Department of State for more information related to your travel destination. Special documentation is required for minor children traveling with or without their parents. If traveling with children, please check with the supplier before departure for any specific policies or restrictions.

Non-U.S. citizens must contact the consulate of any countries you are visiting to verify any visa requirements. Non-U.S. citizens residing in the U.S. must also contact the U.S. Citizenship and Immigration Service for re-entry requirements into the U.S.

TRAVEL DOCUMENTS
Once received by Journeys By Steve travel documents are hand delivered locally. Otherwise they are sent via UPS or FedEx. For late bookings and re-bookings, or if expedited delivery of documents is necessary, a $25 shipping fee will apply. We check all documents prior to delivery – please check your documents to confirm accuracy of all information. Call us immediately at (608) 620-3627 or email us at info@journeysbysteve.com if any errors are found.

Tickets and vouchers are negotiable instruments – keep them in a safe place at all times. Lost, stolen, or destroyed tickets/vouchers cannot be replaced or refunded.

AIRLINE CONFIRMATIONS, CHECK-IN, SEAT ASSIGNMENTS, MISSED FLIGHTS
It is important that you confirm your flights with the airline prior to departure: 24 hours in advance for domestic flights, and 72 hours in advance for international flights. Failure to confirm international flights or failure to use any portion of an airline reservation may result in automatic cancellation by the airline for all continuing and return flights. Familiarize yourself with your airline’s policies and requirements before booking.

Unless stated otherwise by the airlines, it is important to arrive at the airport at least 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.

Late arrival at the airport can result in loss of assigned seats or denial of boarding. Denial of boarding is not eligible for refund or travel insurance reimbursement.

Airfare re-bookings are subject to airline penalties, re-booking fees, plus any cost difference of the new flight.

Seat assignments are subject to change by the airline without notice.

DISCLAIMER OF LIABILITY
All prices are thought to be accurate, available, and current. The information, products, and services may include inaccuracies or typographical errors.  Journeys By Steve does not guarantee the accuracy of, and disclaims liability for inaccuracies, including by not limited to the price, information, and description of the products and services described on this website.  Journeys By Steve is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier, or personal injuries, death, property damage or other damages or expenses resulting from causes outside of the control of Journeys By Steve. Journeys By Stevel shall not be responsible for travel delays or cancellations or any illness, death, injury, damage, or loss of vacation time arising there from. Changes to cruise ports of call or itineraries due to mechanical, weather, or world events beyond our control are at the sole discretion of the cruise line and may occur without notice. Any applicable compensation resulting from such occurrences is also at the sole discretion of the supplier. Journeys By Steve shall not be liable for any injuries, damages, or losses incurred by the traveler in connection with, or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of the control of Journeys By Steve.  The Traveler assume the complete and full responsibility for checking and verifying any and all passport, visa, inoculations, or other entry requirements for each destination, as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, check the Travel Advisory Section of the U.S. Department of State website.